At UMER OPTICS, we want you to be completely satisfied with your purchase. we offer a hassle-free exchange policy. Please read the following guidelines carefully.

Eligibility for Exchanges

• Items must be exchange within 3 days of purchase.
• The item must be unused, undamaged, and in its original packaging.
• Prescription gLasses are non-refundable, and non exchangeable.
• Items purchased on sale or clearance are final sale and cannot be exchange.

How to Initiate a exchange

1. Contact Us: Email our customer service team at info@umeroptics.com with your order number and reason for exchange.
2. Receive Authorization: Our team will review your request and provide you with a exchange authorization number and shipping instructions.
3. Ship the Item: Securely pack the item and ship it to the address provided. Customers are responsible for return shipping costs unless the item was incorrect.
4. Receive Your Exchange: Once we receive and inspect the exchange item, we will process your exchange (minus any applicable shipping fees) or send you a replacement item.

• exchange will be issued within 7-10 business days after the exchange item is received and inspect.

Exchanges

• If you wish to exchange an item, follow the return process and specify the desired replacement.
• Exchanges are subject to product availability.

For any further questions, please contact our customer support team at info@umeroptics.com.

Thank you for shopping with UMER OPTICS!